Improving Public Service Delivery Through Development of Provincial Innovation Hubs

Discussion panelists, consisting of representatives from KemenPAN-RB, Bappenas, and MoHA, during discussion to promote the establishment and development of provincial innovation hubs.

Discussion panelists, consisting of representatives from KemenPAN-RB, Bappenas, and MoHA, during discussion to promote the establishment and development of provincial innovation hubs

USAID ERAT supported the Government of Indonesia in promoting subnational innovations on local governance and public service delivery through a peer-to-peer learning workshop on the development of provincial innovation hubs in Manggarai Barat, East Nusa Tenggara, on September 27-28, 2022.  Coordinated by the Ministry of State Apparatus Empowerment and Bureaucracy Reform (PAN-RB), the Ministry of Home Affairs and the National Development Planning Agency (BAPPENAS) facilitated the provincial governments of North Sumatra, Banten, West Kalimantan, and East Nusa Tenggara to establish and operationalize provincial innovation hubs that will support subnational governments in the respective province to promote local innovations as well as to adapt, adopt, and replicate existing innovations in other places or sector.  More than 80 participants attended the workshop in person while 458 others – not only from USAID ERAT-supported provinces and districts – joined online. They learned from the experiences of the provincial governments of Central Java, East Java, and South Sulawesi that are more advance in developing the hubs.   

In his remarks, the new Minister of PAN-RB, Abdullah Azwar Anas, emphasized the importance of the subnational governments to innovate as a part of bureaucracy reform. He said, “this activity is essential and becomes a breakthrough to increase capacity and build the commitment of government agencies in creating better public services through innovation”.  Former Chief Executive Officer of the Indonesian Railways Company who joined the workshop online emphasized the importance of leadership to change the mindset from product-oriented to customer-oriented in serving the needs of the communities needs that requires consistent efforts for service improvement.  The Mission Director of USAID Indonesia, Jeffery P. Cohen, emphasized the importance of peer-to-peer learning as an effective learning modality.  

Through the workshop, USAID ERAT facilitated the four provincial governments to formulate action plans that include detailed steps to establish and operationalize the innovation hubs.  Furthermore, the three Central Government ministries also agreed to share their repository of innovations through various national competitions to be utilized by the subnational governments to address their development issues.  The four provincial governments signed an agreement with the central government ministries to promote the innovation hubs that will be further supported by USAID ERAT.

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